Contact
Tell us what went wrong and we will fix it
Order number in hand? Put it in the message and you will skip a round-trip. Every message reaches a person who can look at the actual order.
When we are around
Support runs seven days a week. Nights are covered by a smaller crew, so a 3am message may wait until the morning shift picks it up.
- Monday to Friday
- 08:00 – 22:00
- Saturday and Sunday
- 10:00 – 20:00
- Overnight
- Monitored, answered next shift
- Public holidays
- Reduced cover, still staffed
Prefer email?support@tiktokfame.co
What to expect after you hit send
First reply within a few hours
Most messages are answered the same working day. Weekends run a little slower, but nothing sits unread.
A specific answer, not a script
We open your order before replying. If it stalled, you get told why it stalled — not a paragraph about how important you are.
Refunds and refills settled in the reply
Where a refund or refill is the right answer, we start it in that first reply instead of asking you to fill in another form.
It might already be answered
Stalled orders, private profiles, drop-off and payment questions all have detailed answers in the FAQ — usually faster than waiting on a reply.